Annual Maintenance Contract (AMC)

Maximize uptime with proactive monitoring and optimized IT infrastructure performance.

Request AMC Proposal

Scope of AMC Services

Servers

Rack / Tower / Blade Servers

Desktops & Workstations

Enterprise Systems Support

Laptops

Business Laptop Maintenance

Service Types

Comprehensive AMC
(Labour + Parts)

Non-Comprehensive AMC
(Labour Only)

Warranty Extension

Third-Party Maintenance

Preventive Maintenance

Monthly Onsite Visits

Hardware Inspection & Diagnostics

Internal Cleaning

Firmware & Driver Checks

Performance Optimization

Corrective Maintenance

Hardware issue diagnosis & resolution
Replacement of faulty components
OEM coordination (if required)

Remote Monitoring & Support

24/7 remote monitoring
Log analysis & alert handling
OS troubleshooting
Remote issue resolution

Spare Parts Management

Replacement of defective parts
Genuine OEM components
Critical spare inventory planning

Reporting & Documentation

Monthly health reports
Incident & resolution logs
Preventive maintenance reports
Asset tracking

Support Availability

Remote Support: 24/7
Onsite Support: As per SLA

Customer Responsibilities

Provide system access
Maintain power & environment
Valid software licenses
Report issues properly

Exclusions

Physical damage / mishandling
Fire / flood / disasters
Electrical surge damage
Software licensing issues
Consumables

Value Proposition

Reduce downtime
Save 40–70% cost vs OEM
Certified engineers
Fast resolution
Proactive maintenance
Single point of contact

Why Choose DYRA Info Tech

Proven TPM expertise
Multi-brand support
Strong SLA commitment
Flexible AMC plans
Customer-focused service